Performance Indicators
Definition
a) "... is a policy relevant statistic, number or qualitative
description that provides an indication that the ...[library], some
aspect of it, or the ...[library] system is performing as it should.
Performance indicators are not absolute facts carved in stone. They are
best interpreted as indicative, suggestive or diagnostic....is a
quantitative or qualitative reading which provides strategic information
about the condition, health or functioning of the institution or
system." AUCC (?). A Primer of performance indicators. Research File. v.
1 no. 2 (June 1995), p. 1-8. Last accessed Aug. 22, 2007: http://www.aucc.ca/_pdf/english/publications/researchfile/1995-96/vol1n2_e.pdf
b) OED Online: performance indicator, n. a variable by which the
success or productivity of a venture, policy or product can be
gauged.
Retrieved from "http://library2.usask.ca/lib-stnd/index.php/Definitions"
Council of Australian University Librarians (CAUL) www.caul.edu.au/
Client Satisfaction and Customer Surveys (including Rodski surveys
and LibQUAL+)
Performance Indicators for Digital Research and Information
Services: A Literature Review. prepared by
Debbie Booth, Annette Dawes, Fatu Kigbo. University of
Newcastle. April, 2004
CAUL Performance Indicator Kits 1995-2003
CAUL performance indicators. Canberra, ACT, Council of
Australian University Librarians, c1995. Order details: www.caul.edu.au/caul-doc/publications.html#perfind
A. Library/clientele congruence (i.e. satisfaction)
indicator. Professor Brian Cornish and Dr Gary Gorman,
School of Information Studies, Charles Sturt
University, 1995
B. Document delivery quality indicator. Jan Novak and Ms Margaret
Robertson, Library, Queensland University of
Technology, 1997
Document Delivery Performance [and Workbook] [3rd ed.] Prepared by
Margie Jantti, University of Wollongong Library,
2003.
C. Proportion of sought material obtained at time of visit. Colin
Taylor and Jan Hiscock, Library, University of South
Australia, 1995.
